Job Title: Customer Service Adviser
Post Number: 000282
Working Hours: 37 hours per week on a shift basis.
Grade: 2 - 3
Salary Range: £19,312 to £23,080 - pro rata for hours worked
Contract: Permanent
Location: Stevenage
Stevenage - A New Era: Big Plans ... Great Ambitions
Stevenage Borough Council is a successful local authority, and at the heart of this is Customer Service. Our Customer Service Centre gives access to Council services to around 1000 customers a day via telephone. We are always looking for talented, customer focussed people to join our popular team. If you are interested in applying please submit an application.
Please note a role may not be available immediately, this is a rolling campaign and shortlisting will be undertaken on a regular basis.
About the role
As a Customer Service Adviser you will act as a professional and caring first-point-of-contact, providing help and advice to customers with a diverse range of queries, questions and situations.
The position is based in our Customer Service Centre, just a moment’s walk away from Stevenage bus and train stations in the town centre.
As an employee you will benefit from:
• Discounted Health & Fitness membership
• Discounts from retailers within the town
• A competitive, final contributory final salary pension scheme
• Job share opportunities
Many of our successful Customer Service Advisers progress to more senior roles within Customer Services, or advance to other roles throughout the Council.
About you
• Customer focussed and have the ability to take ownership and use initiative. Will have a strong belief in providing outstanding Customer Service, understanding the needs of the customer
quickly and help them receive the service that is right for them.
• Demonstrate good IT skills, accurately and efficiently input, retrieve and amend data in the relevant systems, sometimes at speed and under pressure and have a basic knowledge of Word &
Excel.
• Have excellent time keeping skills, a flexible approach, and have good written and verbal communication skills.
• Able to work to a shift rota. The Centre is open from 8:00 to 18:00 Monday to Friday and you will need to work on a rota basis to fulfil the need of our customers. (Maximum of 8 hours a day
with paid breaks)
About the Council
“The Heart of a Town Lies in its People” and at Stevenage Borough Council our people are at the heart of what we do.
We deliver over 200 services to people who live, work and visit our town. The Council continue to be committed to demonstrating value for money by delivering excellent services that reflect the needs of our communities. Our employees play a key role in delivering this vision.
Our benefits
We offer a range of benefits to support our staff including:
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share: all our full time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 24 days holiday rising to 30 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership at SLL
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Application Details
For an informal discussion about this role please contact clair.temple@stevenage.gov.uk.
To apply online, please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
Closing date for receipt of applications: 20th March 2022
Telephone Interviews will be held week commencing: 28th March 2022
Face to Face Interviews will be held week commencing 11th April 2022
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
