Job Title Town Centre and Markets Manager
Post Number 000886
Weekly Working Hours 37
Salary Range £46,142 pa to £49,282 pro rata for hours worked
Type of Contract Permanent
Location Stevenage
About the role
To have overall responsibility for the day to day management of the Indoor Market and Town Centre traders, including the letting of vacant units, the collection of rents and maintaining excellent standards in respect of cleaning, health and safety, customer service, and budgetary control. Facilitating regular trader engagement through forums and meetings is an important element of the role to ensure and maintain a cohesive channel of communication.
The postholder, with one direct report, will maintain a regular on-site presence within the Indoor Market, supporting traders, upholding high operational standards and contributing to a vibrant trading environment. The role includes some Saturday working and working collaboratively with internal teams to support events and promotional activity.
About you
• Knowledge of how businesses operate, and especially an understanding of the retail and markets sector
• Good working knowledge of marketing, promotion and public relations for town centres
• Sound understanding of local public realm management, maintenance, and improvements
• Experience of coordinating projects and working with tenants and colleagues in a local authority environment
• Ability to identify opportunities and contribute to the effective operation and ongoing improvement of the town centre and markets
• Experience of managing a diverse workload and delivering a variety of tasks, adapting quickly to changing circumstances and priorities
• Experience of managing business relationships
• Experience of managing a small number of staff
• A track record in the development of marketing plans, delivery of actions, the use of initiative and project management ideally for Town Centres
• Ability to be politically sensitive and able to establish credibility and work effectively within a local authority environment
• Ability to communicate clearly and concisely in writing and in speech with a range of audiences.
• Ability to demonstrate diplomacy and the confident to manage challenging conversations effectively, achieving positive outcomes where possible.
• Ability to generate new ideas and turn them into viable projects
• Ability to quickly establish rapport and gain trust and respect from tenants and colleagues
• Ability to deliver projects effectively, on time and within budget
• Ability to monitor and manage the income and expenditure of the Indoor Market and Town Centre traders
Our benefits
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
How to apply
All applications must be made on online - please visit Jobs website (Webrecruit)
For an informal discussion about this role please contact:
Name: Gary Cupid
Job Title: Facilities and Compliance Manager
Email: Gary.Cupid@stevenage.gov.uk
Closing date for receipt of applications: 1 July 2026
Interviews will be held week commencing: 13 July 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council
Stevenage Borough Council is committed to Equal Opportunities for All.
