JOB TITLE Senior Planner
POST NUMBER 013990
WEEKLY WORKING HOURS 37
SALARY RANGE £29,093 to £31,586 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage
ABOUT THE ROLE
To be responsible for the day-to-day scheduling of responsive repairs (and voids works if/when required) through the Dynamic Resourcing Scheduling system (DRS) for several trade persons providing excellent service delivery to all customers while ensuring maximum efficiency and maintaining key performance indicators.
To support the Supervisors, Project Officers, Business Support Officers and other colleagues as required in the planning and execution of responsive (and void) repairs.
To act as the main contact for Customers, Customer Service Centre and other colleagues to progress responsive repairs through to satisfactory completion.
ABOUT YOU
The successful candidate will ideally have
• Significant knowledge of IT systems and Microsoft packages
• Experience of building maintenance terminology.
• 5 GCSEs at Grade A-C/NVQ Level 2 (or equivalent) or equivalent relevant skills and abilities.
• Problem solving skills and the ability to use initiative.
• Ability to multitask, work under pressure and to meet targets and strict deadlines.
• The ability to work as part of a team
• Ability to communicate effectively verbally and in writing with a range of people including residents, internal colleagues, senior management, Councillors and MPs
• Knowledge of Financial regulations
• A background in housing repairs and technical knowledge.
• Experience in working with a scheduling system such as DRS and housing databases such as Northgate, working knowledge of Microsoft packages
• Good understanding and working knowledge of National Housing Federation schedule of rates.
• Experience of using IT systems to allocate work to trades persons
• Working knowledge of Social Housing in a Local Authority/Housing Association background.
• Experience of administrative processes and procedures
• Ability to compile, prepare, and analyse reports
• Experience of working in a customer focused environment.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Deanne Shah
Job Title Repairs Manager
Phone Number 07593 437562
Email deanne.shah@stevenage.gov.uk
Closing date for receipt of applications: 13 July 2025
Interviews will be held week commencing: 14 July 2025
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
