JOB TITLE Income Officer
POST NUMBER 011438
WEEKLY WORKING HOURS 37
SALARY RANGE £37,280 to £40,777 pa – pro rata for hours worked
TYPE OF CONTRACT 1 year fixed term
LOCATION Stevenage
ABOUT THE ROLE
An exciting opportunity has arisen within the Income services team.
We are looking for someone who will hit the ground running in income collection and recovery management setting; you will be dedicated to providing a high-quality service for Customers. Your innovative approach to your work and negotiation skills will enable you to effectively manage the desired business outcomes whilst assisting our customers with money and debt advice.
The post holder will:
• apply a high-quality customer - centred comprehensive income collection and recovery service for our customers within a performance management framework and meeting statutory requirements. You will ensure prompt dealing of customer enquiries & complaints.
• have the ability to develop, maintain relationships and work collaboratively with internal and external parties, key stakeholders and other council sections e.g Resident and Estates, Finance, advice agencies for the benefit of the Council and our Customers.
• be responsible for managing the rent accounts for all general needs and Independent Living properties owed to the Council by ensuring that all necessary and proportional action is taken offering reasonable and appropriate interventions and support measures.
ABOUT YOU
You will:
• Be a team player who is committed to delivering excellent customer services and be an effective communicator with high self-motivation good time management, interpersonal, organisational and problem-solving skills.
• Be used to dealing with complex customer situations that require sound judgement and analytical skills, teamwork, sensitivity and result focused.
• Have good working knowledge of the rights and obligations of landlords and the public and private sector, welfare benefits and recent housing issues and government initiatives.
• Have good working knowledge of the Housing act 1996 Parts VI and VII.
This post is subject to an enhanced Disclosure and Barring Service (DBS) Clearance.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Lindsey Body
Job Title Senior Income Officer
Phone Number 01438 242948
Email lindsey.body@stevenage.gov.uk
Closing date for receipt of applications: Tuesday 24 February 2026
Interviews will be held week commencing: Monday 9 March 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
