JOB TITLE Housing Supply Coordinator - AFEO
POST NUMBER 011767
WEEKLY WORKING HOURS 37
SALARY RANGE 38510 - 42123 pa - pro rata for hours worked
CONTRACT TYPE Fixed Term - 12 months
LOCATION: Stevenage/Hybrid
ABOUT THE ROLE
We are looking to recruit an enthusiastic and resilient professional to join our Housing Supply Team in a specialist post dedicated to the delivery of the Accommodation for Ex-Offenders (AFEO) programme. The Housing Supply Coordinator will work specifically with adults with a history of offending who are homeless, at risk of homelessness or rough sleeping and need support to access the private rented sector. This includes eligible prison leavers and people moving on from probation, approved premises or other criminal justice accommodation who are ready to manage a tenancy but face barriers to securing a suitable home. By helping this cohort move into settled accommodation, the role will contribute to preventing homelessness and rough sleeping, supporting successful resettlement and reducing the risk of reoffending.
You will manage referrals and a dedicated AFEO caseload, assess eligibility, housing need, affordability, risk and tenancy readiness, and agree tailored plans with each customer. Working closely with prisons, the Probation Service, homelessness services, landlords, letting agents and other partners, you will identify suitable private rented homes, build effective move-on pathways and negotiate practical solutions such as deposits, rent in advance or landlord incentives where available. You will provide focused pre-tenancy and tenancy-sustainment support, including help with benefits, income maximisation, budgeting, debt, property searches and resolving landlord or tenancy issues. You will maintain accurate case, expenditure and outcome records and deliver the service using a trauma-informed, strengths-based and non-judgemental approach.
A DBS check and a Values Based Interview will be carried out for this post.
ABOUT YOU
The successful candidate will have:
• Experience of working with people who have an offending history, are leaving custody or face multiple barriers to securing and sustaining accommodation, or the ability to apply relevant housing experience to this cohort.
• Knowledge of homelessness prevention, the private rented sector and the housing challenges experienced by prison leavers and people involved with the criminal justice system.
• The ability to manage an AFEO caseload, assess housing needs and tenancy readiness, manage expectations and support customers to take practical steps towards securing and sustaining a home.
• Effective communication, engagement and negotiation skills, with the confidence to build constructive relationships with customers, landlords, letting agents, prisons, probation services and other partner agencies.
• A resilient, flexible and non-judgemental approach, with the ability to work independently, manage risk appropriately, attend multi-agency meetings and contribute to duty cover.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online.
For an informal discussion about this role please contact:
Name: Adam Lucas
Job Title: Senior Next Step Lets Coordinator
Phone Number: 01438 242242
Email AFEO@Stevenage.gov.uk
Closing date for receipt of applications: Thursday 1 October 2026
Interviews will be held week commencing: Monday 12 October 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council
We are changing.
Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future
Stevenage Borough Council is committed to Equal Opportunities for All.
