JOB TITLE Anti Social Behaviour Triage Officer
POST NUMBER 014839
WEEKLY WORKING HOURS 37
SALARY RANGE £33,699 to £37,105 pa – pro rata for hours worked
TYPE OF CONTRACT 12 Months Fixed Term
LOCATION Stevenage
ABOUT THE ROLE
Provide a comprehensive triage service for all reports of anti-social behaviour involving council tenants, leaseholders and residents. Assess new reports, gather required information, complete vulnerability risk assessments, make safeguarding referrals, arrange emergency works or target hardening, and ensure accurate case recording. Work closely with ASB Officers, Housing Officers and partners to ensure cases are managed promptly and effectively.
Key tasks:
• Assess incoming ASB reports including hate incidents
• Complete initial investigations and open cases
• Identify victims, witnesses, perpetrators and agency involvement
• Provide advice, reassurance and manage expectations
• Carry out vulnerability risk assessments and safeguarding referrals
• Identify early intervention opportunities
• Pass escalating cases to ASB Officers
• Maintain accurate records and correspondence
• Work collaboratively with Police, Probation, Social Care and other partners
ABOUT YOU
The successful candidate will have:
• Detailed knowledge of ASB legislation and tools
• Experience managing caseloads and maintaining accurate records
• Experience completing risk assessments and working with vulnerable people
• Ability to remain calm, professional and resilient
• Strong communication and problem-solving skills
• Ability to persuade, influence and handle difficult situations sensitively
• Ability to work independently and as part of a team
A full UK driving licence is essential. Enhanced DBS check applies.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Jessica Warren
Job Title Senior Anti-Social Behaviour Officer
Phone Number 01438 242666
Email Jessica.warren@stevenage.gov.uk
Closing date for receipt of applications: 27 February 2026
Interviews will be held week commencing: 16 March 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
