JOB TITLE Senior Trainer Microsoft 365
POST NUMBER 014914
WEEKLY WORKING HOURS 37
SALARY RANGE £46,142 to £49,282 pa – pro rata for hours worked
TYPE OF CONTRACT 1 Year Fixed Term
LOCATION Stevenage / Hybrid
ABOUT THE ROLE
We are looking for a dynamic and experienced Senior Microsoft 365 (M365) Trainer to lead the delivery of our M365 Awareness & Training Programme across Stevenage and East Herts Councils. This is a key role focused on driving adoption, enabling behaviour change, and building digital capability—helping our staff and elected Members confidently embrace modern ways of working.
As Senior M365 Trainer, you will lead and manage a team of trainers and be responsible for designing and delivering a high-quality, blended training programme that supports consistent, effective use of M365 tools across the councils.
Key responsibilities include:
• Leading and managing a team of M365 trainers across both councils
• Identifying training needs and developing a blended learning approach (in-person, online, and self-service content)
• Designing and delivering engaging, role-based training aligned to programme priorities
• Developing learning pathways informed by Digital Skills Survey insights
• Delivering practical, scenario-based training focused on real-life ways of working
• Producing accessible, inclusive learning materials and guidance
• Supporting communication and engagement activities (e.g. FAQs, case studies) in collaboration with Communications teams
• Monitoring and evaluating training impact, supporting KPIs and continuous improvement
• Leading an M365 Champions network to embed adoption across the organisation
• Working with ICT and GDPR leads to ensure safe and effective use of M365 tools
• Recommending and managing external training provision where appropriate (e.g. Power BI, Power Automate)
• Driving a culture of continuous learning and encouraging self-service capability in an evolving digital environment
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ABOUT YOU
We are seeking a confident leader and M365 advocate who is passionate about digital enablement, learning, and user adoption.
You will bring:
• Proven experience delivering M365 training and driving adoption across organisations
• Strong leadership skills, with experience managing or mentoring training teams
• Ability to design engaging, blended learning programmes tailored to different roles and skill levels
• Excellent communication and stakeholder management skills, including working with senior leadership
• Experience creating accessible and inclusive learning content
• A strong understanding of modern workplace tools and ways of working within M365
• Experience measuring training impact and using data to drive continuous improvement
• A collaborative mindset, with the ability to build networks such as champions communities
You will also:
• Be passionate about enabling others and building confidence in digital tools
• Lead by example, fostering a culture of innovation and continuous learning
• Be highly organised, proactive, and comfortable working across multiple stakeholders
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Nurun Nessa
Job Title ICT Service Delivery Manager
Phone Number 07851255570
Email nurun.nessa@stevenage.gov.uk
Closing date for receipt of applications: 13 July 2026
Interviews will be held week commencing: Monday 27 July 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
