JOB TITLE Resident Engagement Co-ordinator
POST NUMBER 014768
WEEKLY WORKING HOURS 37 hours per week
SALARY RANGE £30,024 to £32,597 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage
ABOUT THE ROLE
• To coordinate and promote involvement opportunities for tenants and leaseholders to participate with us in a constructive way and help us shape the delivery of housing services.
• To plan, organise, co-ordinate and facilitate consultation events, panel meetings, Community Audits and other activities relating to the success of resident engagement.
• Assist with the capture of feedback from tenants and leaseholders via consultation, surveys and focus groups.
• Provide excellent customer care and remove any barriers to residents engaging in services, events or promotional activities.
• Take an active role in developing communication and information plans to keep tenants and leaseholders up to date on services.
ABOUT YOU
The successful candidate:
• Customer focussed and has the ability to take ownership and use initiative. Will have a strong belief in providing outstanding Customer Service.
• Previous experience within the Housing sector or a customer facing environment.
• Demonstrate good IT skills, accurately and efficiently input, retrieve and amend data in the relevant systems
• Have a basic knowledge of Word & Excel.
• Have excellent time keeping skills, a flexible approach, and good written and verbal communication skills.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Rebecca Price
Job Title Resident Engagement Manager
Phone Number 07526 171 055
Email rebecca.price@stevenage.gov.uk
Closing date for receipt of applications: 25 January 2026
Interviews will be held : 03 February 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
