JOB TITLE Commercial Estates Support Officer
POST NUMBER 014665
WEEKLY WORKING HOURS 37
SALARY RANGE £30,024 to £32,597 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid
ABOUT THE ROLE
To provide comprehensive administrative and organisational support to the Commercial Estates team, which is comprised of General Practise surveyors who manage the council’s commercial estate.
The post holder will proactively manage team workflows and trackers, support the surveyors with the forward planning of estate management functions (eg: rent reviews, lease renewals, and lease transactions), and play a critical role in the introduction and use of new estate management software. This role also includes Project Management Office (PMO) support, policy writing assistance, and administrative support to the Head of Estates and the Commercial Estates team.
ABOUT YOU
The successful candidate will have:
- 5 GCSEs (Grades 9-4 A*-C) including English and Maths
- 2 A Levels or equivalent Level 3 qualification
- Proven experience supporting a busy professional team, ideally in a property, legal, or project-based environment.
- Excellent organisational and multitasking skills, with a methodical and proactive approach to planning.
- High level of computer literacy skills and working knowledge of Outlook, Microsoft Word, Teams, Excel, PowerPoint and the use of databases
- Proven ability to conceptualise issues, develop options, ability to support the writing and presenting of reports to a high standard
- Proven ability to support managing complex projects to achieve objectives within a demanding and pressured environment against challenging deadlines
- Strong analytical and judgment skills with the ability to analyse and evaluate data from various sources to support the Commercial Estates team in presenting data accurately
- Excellent written and verbal communication skills, with experience taking meeting minutes effectively and following up on actions
- Comfortable working with numerical data (e.g., lease dates, financial transactions, rent schedules)
- Ability to learn and champion new software packages and tools
- Experience of creating trackers and managing data using spreadsheets and/or digital platforms
- Proven experience in proactively creating, maintaining and promoting a strong network of connections with internal and external stakeholders.
- Substantial experience of building and maintaining a network of colleagues and contacts to achieve progress on objectives and shared interests
- A strong track record of achievement and providing successful solutions.
- Basic project management knowledge or PMO support experience
- Ability and willingness to travel to other locations as required for the role
- Willingness to adapt and improve systems and processes
- Ability to work independently and as part of a team
- Commitment to confidentiality, professionalism, and attention to detail
- Ability to successfully work in a hybrid environment
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name: Mel Chiknagi
Job Title: Head of Estates
Email: Melanie.Chiknagi@stevenage.gov.uk
Closing date for receipt of applications: September 1st 2025
Interviews will be held week commencing: September 8th 2025
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
