JOB TITLE Senior Income Officer
POST NUMBER 009282
WEEKLY WORKING HOURS 37
SALARY RANGE £46,142 to £49,282 pa – pro rata for hours worked
TYPE OF CONTRACT Full Time, Fixed Term 12 months
LOCATION Stevenage / Hybrid
ABOUT THE ROLE
It is an exciting opportunity to join Stevenage Borough Council’ s Income Services Team We’re looking for a proactive and motivated Senior Income Officer to lead our Rent Income Management and recovery Team and drive excellent rent income performance for Council.
In this key leadership role, you will manage and develop a team of Income Officers, oversee day-to-day income collection and arrears management, and ensure residents receive high-quality support to sustain their tenancies. You’ll work closely with internal teams, partners and external agencies to maximise income, improve processes and deliver a professional, customer-focused service.
What you’ll do:
• Lead, coach and support a team to achieve income and performance targets.
• Oversee rent collection, arrears management and related financial processes.
• Provide expert support on complex cases and welfare reform impacts.
• Build strong partnerships with internal teams, DWP, Housing Benefit and support agencies.
• Drive continuous service improvement and ensure compliance with legislation and best practice.
ABOUT YOU
The successful candidate will have
• Leadership experience with strong working knowledge of housing or income management and related practices.
• Ability to interpret legislation and translate it into clear, understandable guidelines.
• Excellent communication skills with a passion for achieving great customer outcomes.
• Confidence in analysing data, managing performance, and supporting vulnerable residents.
• Capability of contributing to innovative and creative policies, strategies, and processes.
• A degree or an equivalent qualification (e.g., CIH), or have substantial experience in leading a customer-centred service
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Elizabeth Ddamulira
Job Title Income Services Manager
Email Elizabeth.Ddamulira@stevenage.gov.uk
Closing date for receipt of applications: 5 January 2026
Interviews will be held week commencing: 19 January 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
