JOB TITLE Resident Engagement & Access Coordinator
POST NUMBER 009443
WEEKLY WORKING HOURS 37
SALARY RANGE £33,699 to £37,105 pa – pro rata for hours worked
TYPE OF CONTRACT Fixed Term Contract to 30 September 2027
LOCATION Stevenage
ABOUT THE ROLE
We are looking for an enthusiastic, self-motivated and confident Resident Engagement & Access Coordinator to provide high quality project support within the Housing Asset Management Team.
The post holder will work collaboratively with the Building Safety and Housing Property Services Business Unit, other council services, our contractors, tenants, leaseholders and adjoining owner/occupiers to gain access and enable major works to our customers’ homes in advance of and during programmes.
This post will be subject to an enhanced Disclosure and Barring Service check.
To be successful in this role you will have:
• A proven track record of negotiating and resolving issues working with tenant and customer groups.
• Experience of engaging customers in meaningful consultation and communication, involving them in determining outcomes at an appropriate level.
• Ability to manage customer relationships and expectations and a commitment to a high standard of customer care with the ability to deal sensitively with a wide range of customers.
• Excellent communication skills both written and orally.
• Experience in liaising directly with Project sponsors, contractors, consultants and external organisations and coordinating projects.
ABOUT YOU
The successful candidate will be a team player who is committed to delivering excellent customer services and be an effective communicator with good time management and organisational skills.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Greta Gardiner
Job Title Resident Liaison Manager & Stevenage Works Lead
Phone Number 01438 242898
Email Greta.Gardiner@stevenage.gov.uk
Closing date for receipt of applications: 17 March 2026
Interviews will be held week commencing Monday 23 March 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click Equality and Diversity
