Job Title Insurance Officer
Post Number 000502
Weekly Working Hours 37
Salary Range £26,824 to £29,540 pa – pro rata for hours worked
Type 0f Contract Permanent
Location Stevenage / Hybrid
About the role
This is a varied and hands-on role supporting the day-to-day administration of insurance claims. You’ll be responsible for setting up new claims, carrying out initial investigations, and gathering the information needed for decision-making.
You’ll work closely with internal teams as well as external contacts including insurers, solicitors and members of the public, ensuring claims are handled accurately and within required timescales
About you
• Setting up and processing new insurance claims across different policy areas
• Carrying out initial investigations and gathering relevant information
• Liaising with internal services, insurers, solicitors and claimants
• Maintaining accurate records across databases and financial systems
• Monitoring deadlines and following up on outstanding information
Our benefits
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
How to apply
All applications must be made on online - please visit Jobs website (Webrecruit)
For an informal discussion about this role please contact:
Name: Debbie Gibson
Job Title: Insurance Manager
Phone Number: 07851260489
Email: debbie.gibson@stevenage.gov.uk
Closing date for receipt of applications: 28 June 2026
Interviews will be held week commencing: 13 July 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council
Stevenage Borough Council is committed to Equal Opportunities for All.
