JOB TITLE Resident Engagement Manager
POST NUMBER 014148
WEEKLY WORKING HOURS 37
SALARY RANGE £44,711 to £47,754 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Hybrid, Stevenage
ABOUT THE ROLE
We have an exciting opportunity to join our amazing housing team as a Resident Engagement Manager. This is a new role that will primarily be responsible for Stevenage Borough Council’s resident engagement and communications activity; working collaboratively across the organisation to create innovative opportunities for residents’ views to influence, shape and continually improve the services we offer.
You will be responsible for embedding our Resident Engagement Strategy and communications plan by delivering and managing an exciting range of activities, supporting residents with diverse needs and enabling access to the opportunities provided.
You will also lead on tenant satisfaction measures and making sure that we communicate effectively with our residents on things that matter to them, including how we are performing as a landlord.
Stevenage Borough Council has recently been awarded a C2 grade by the Regulator of Social Housing and are on a journey to a C1 status. We are looking for an ambitious candidate to help us get there by strengthening our resident engagement and driving this important area of work forward. It’s also important that you can embed a culture of listening to residents across our teams and learning from their experiences to help us improve what we do.
ABOUT YOU
The successful candidate will have;
• A passion for social housing and experience of working with diverse groups to meet their needs and improve access to services.
• Experience of managing resident engagement or communication activities, preferably within a social housing environment.
• Have a solid understanding of Social Housing Regulatory Requirements, particularly the Transparency, Influence and Accountability Standard and how it should be applied.
• Experience of effective relationship building and strong communication skills across a range of settings.
• Experience of effectively facilitating activities with large groups and adapting approaches for different audiences and preferences.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Kerry Clifford
Job Title Assistant Director Housing & Neighbourhoods
Phone Number 01438 242666
Email Kerry.clifford@stevenage.gov.uk
Closing date for receipt of applications: 2 February 2025
Interviews will be held week commencing: 10 February 2025
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
