JOB TITLE Garages Technical Support Officer
POST NUMBER 000383
WEEKLY WORKING HOURS 21 hours
SALARY RANGE £26,824 to £29,540 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Hybrid
ABOUT THE ROLE
Stevenage Borough Council has a stock of approximately 6,500 Garages across the borough which is managed by our dedicated Garage Team. We have an opportunity for an outstanding candidate to join our small team, providing essential technical support within the service.
This customer focussed role will involve engagement with garage licence holders and you will be responsible for processing all garage termination notices and closing garage rent accounts. Alongside this you will arrange for garages to be inspected and produce final account bills to former licence holders. It is essential that the Council ensures that all garage rents are paid on time and the successful candidate will work closely with the Garage Manager to drive down arrears balances with existing garage licence holders, working within the boundaries of the garage enforcement policy.
ABOUT YOU
The successful candidate will have:
- The ability to work positively in a small team and to relate to other people
- The ability to prioritise own workload and to work independently with a minimum of supervision.
- Excellent customer care skills and the ability to deal with a range of audiences, dealing with financial issues sensitively but effectively
- Good level of numeracy including ability to compile financial and statistical information including performance indicators.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Rebecca Millett
Job Title Garage Manager
Phone Number 01438 242122
Email rebecca.millett@stevenage.gov.uk
Closing date for receipt of applications: Friday 23 January 2026
Interviews will be held week commencing: Monday 2 February 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity
