Job Title: Repairs & Maintenance Project Officer
Post Number: 000334
Working Hours: 37
Grade: 6
Salary Range: £30984 to £34373 - pro rata for hours worked
Contract: Permanent
Location: Stevenage
Provide a high level, essential customer facing service that delivers an efficient and effective Repairs and Maintenance service with focus on project delivery. This can include but is not limited to Voids processes in General Needs housing stock, Independent Living Housing Stock and both Temporary and Emergency Accommodation, batched works and multi-element repairs. The R&M Project Officer is expected to deliver repairs solutions to issues that by their nature do not follow the normal repairs pathway.
Ensure the Council reduces voids times, rental loss and waiting times for new tenants by effecting speedy repairs to our empty homes.
1. To manage a dedicated Project Operative and supervise all contractors. Oversee their work and ensure standards are met and performance is managed, including analysis and reporting as required.
2. Survey and inspect repairs required in void properties, then oversee the void process from start to finish including financial monitoring and reporting
3. Support the wider Repairs & Maintenance function as required, inside and outside of Council core opening hours.
4. Undertake all aspects of staff management and development including monitoring and addressing quality standards, training requirements, vehicle checks, absence management, conduct and productivity. Monitor and update the repairs and maintenance service training programme, Identifying and monitoring training requirements for direct reports
5. To prioritise and allocate work to optimise available resource, deploying staff as required to ensure all team members contribute to service delivery for the duration of their contracted hours, to minimise contractor usage. The post holder will be required to work closely with contractors to ensure the quality of the materials and workmanship being delivered and escalate any issues with the Contracts Manager where appropriate.
6. Carry out works in progress visits to inspect standards of work and Health & Safety compliance of direct line reports and contractors. Identify and manage any performance and workmanship issues in line with Council policy and procedures. The post holder will be required to review risk and analyse this with the service manager to manage and mitigate these risks.
7. Continuously monitor and analyse performance and targets providing narrative on both repairs and letting performance to be presented to the organisation. Recommending and implementing improvements and reporting performance regularly to the Management Team
8. Ensure cross work stream utilisation, deploying operatives to best suit the current workflow. Ensuring project work is delivered by all available operatives across the R&M service using the scheduling system.
9. Identify and monitor potential risks within programmes of work and take appropriate preventative steps to reduce risks to the council. Ensure compliance with all health and safety requirements. Keep up to date on legislation and best practice and implement changes to procedures as required.
10. To be responsible for material management and logistics within the project areas.
11. Organise, chair and deliver meetings including but not limited to void meetings, toolbox talks, focus groups and briefings.
12. Take ownership and proactively formulate a response for Complaints and Housing Disrepair investigation, including analysing trends, communicating with customers face to face, on the telephone, letter or email to resolve and close complaints effectively, meeting organisational deadlines.
Our benefits
We offer a range of benefits to support our staff including:
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share: all our full time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 24 days holiday rising to 30 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership at SLL
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Application Details
For an informal discussion about this role please contact Daniel Grimes, 07874 873 871
To apply online, please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
Closing date for receipt of applications: 25 September 2022
Interviews will be held week commencing: 03 October 2022
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
