JOB TITLE Transformation Business Analyst
POST NUMBER 013073 & 013074
WEEKLY WORKING HOURS 37
SALARY RANGE £43,000 pa - pro rata for hours worked - 2 Year Market Supplement Applied
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid
ABOUT THE ROLE
Our Digital & Transformation team is expanding and we are on the lookout for passionate and curious people who have deep experience and knowledge of improving business processes and a desire to support and inspire others.
As part of the Transformation function, the Transformation Business Analysts will play a pivotal role in ensuring that the Council provides excellent customer experience across all channels and modernises the way we work by delivering customer centred change projects to improve digital customer experience, provide the right service at the right time, enable staff to be more productive and have more impact, reduce costs, better utilise technology and develop and embed work as a thing we do rather than a place we go to.
As a Business Analyst you’ll be welcomed into our in-house delivery team alongside our Programme Management Office, Project and Programme Managers and Digital Developers.
Key responsibilities include reviewing business processes to identify and propose improvement to internal and customer facing processes, to reduce waste, remove unnecessary steps, make better use of technology and improve customer experience in-line with our ‘5 star customer service’ principles of:
• Accessible services, online & 24/7
• Easy to use trackable processes
• Spot and solve issues before they arise
• An answer first time and clear on next steps
• Personalised advice and support
As a Business Analyst you will write or contribute to business cases, to provide a clear case for change, recommended approaches and measurable benefits to provide realisation of value for customers and the Council. It is essential that you are open minded and flexible in your approach and great at working in a team. Most importantly you will be up for the challenge of making service and local government better.
ABOUT YOU
The ideal candidate for each of the two roles will be an innovative self-motivated individual with strong interpersonal and analytical skills and experienced in process review using Lean methodologies.
You will have skills and experience in:
• Process & Technology Improvement – documenting current processes and / or redesigning processes including:
o Services for customer, including building new digital services and looking at the end to end customer journeys
o Review policy to ensure it remains fit for purpose
o Identify and size opportunities to reduce waste and cost, better utilisation of technology and estimate potential for savings.
• Design of new services – bringing together common functions into one team, including:
o Identify what service will be delivered to the customer
o Identify staff impacts and help inform staffing structures – into activity based teams
o Assess cost implications and financial savings
You will help set the standard of business analysis and improvement in the Council, for targeted change projects and introduction of Lean methodology.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Alison Hill or Jonathan James
Job Title Transformation Delivery Manager and Assistant Director Digital & Transformation
Email alison.hill@stevenage.gov.uk or jonathan.james@stevenage.gov.uk
Closing date for receipt of applications: 3 September 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
