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Careers
JOB TITLE Income Reconciliation Officer
POST NUMBER 009287
WEEKLY WORKING HOURS 37
SALARY RANGE £24,702 to £27,334 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage
ABOUT THE ROLE
We have an exciting development opportunity within the Income Services Team.
You will be
• responsible for providing efficient and effective administrative and transactional support the Income Services Team.
• responsible for income collection and arrears recovery, ensuring performance delivery against targets.
• ensuring that customers with debt are contacted promptly, and repayment arrangements are monitored effectively.
• liaising with customers, colleagues and other teams proactively and in response to enquiries.
• updating and maintaining databases and records relating to the customer and the income service.
• running of reports and analysing information, understanding, and providing relevant information to seniors, colleagues, or
other teams.
ABOUT YOU
The successful candidate will have:
• a high level of attention to detail.
• experience in a customer facing service, with excellent communication skills.
• ability to manage a busy workload.
• resilience and great teamwork skills
• a dynamic, pro-active and creative approach
• excellent organisational and interpersonal skills and the ability to multitask.
• determination to achieve targets.
• experience in dispute resolution
• negotiating skills to make sustainable and reasonable payment plans.
• experience and competent user of the Microsoft suite
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump
sum and pension for dependants.
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and
parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme.
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Emma Goff
Job Title Senior Income Officer
Phone Number 07702 916902
Email emma.goff@stevenage.gov.uk
Closing date for receipt of applications: 15 May 2024
Interviews (including a test) will be held week commencing 27 May 2024
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
